These Terms are binding and applies to every person that accesses or uses the Website
or registers as a user (“you” or “your”). By using the Website and/or by clicking on the
“Register” button on the Website, as may be applicable, you acknowledge that you have
read and agree to be bound by these Terms.
If there is any provision in these Terms that you do not understand, it is your
responsibility to ask LitFit Wear to explain it to you before you accept the Terms or
continue using the Website. By using the Website in any way, you shall be deemed to
have accepted Online Shopping Terms & Conditions
“Online shoppers” refers to our customers who buy goods from us online using an or
over the internet using a web browser.
“we”, “us”, “our” and refers to LitFit Wear.
“Third party provider” refers to any one of the companies that we have teamed up with
to sell you our goods on our website
“you” refers to you, our customer, who buys from us.
These are the terms and conditions that apply when you use one of our websites to buy
goods from us.
When you buy goods from us, you agree to and accept all our terms and conditions. You
also agree that we and our third-party providers may send invoices to you
3.1 When you register as an online shopper, you will have to create an online profile.
This includes selecting a username and password. You will be asked for your
credentials (your username and password) every time that you shop online with us. It is
your responsibility to keep your credentials private and secure and not share them with
anyone. Only authorised users may access their online profile with their credentials. We
accept no liability for any damages or losses that you may suffer from the unauthorised
use of your profile.
3.2 When you shop our goods on our website, you give us your consent to collect and
process your personal information, which we have to do in order to (for example) create
and manage your account, process your payment, fulfil your order, communicate with
you and deliver your goods. If you do not want us to collect and process your personal
information, you should not register as an online shopper or shop with us online, as we
will not be able to provide you with goods or services. Please refer to our Privacy
Statement for more information on how we process, share and protect your personal
information and your rights regarding your personal information.
4.1 Goods subject to availability: All goods displayed on our website are subject to
availability. If any goods you ordered are not immediately available or are not available
at all, we will let you know as soon as possible..
4.2 Price: The stated prices on our website are in South African Rand and are only valid
and effective in South Africa.
4.3 Display: We will use our best efforts to accurately display the goods, specifically
regarding their colour, description and price. Please remember however that the way
you see the goods is also dependent on the device that you are using to access our
website. We cannot guarantee that the goods you receive will look exactly as you have
seen it.
4.4 Order completion: We will indicate the acceptance of your order by delivering the
goods to you or allowing you to collect it. Only at that point will your order be complete
and an agreement of sale between you and us come into effect (the “Sale”). This is
regardless of any communication from us stating that your order or payment has been
confirmed. We will indicate the rejection of your order by cancelling it and, as soon as
possible thereafter, refunding you for any amounts already paid. Adding goods to a
wish list or placing it in an online shopping cart/bag without completing the purchase
process (“checking out”) does not constitute a valid order, so we may remove the goods
from your online bag/cart if stock is no longer available and change the price of the
goods without notice to you. You cannot hold us liable if the goods are no longer
available, or the price has changed when you check out or try to check out at a later
4.5 Order cancellation by us: We reserve the right to not process an order or to cancel
an existing order (partially or completely):
4.5.1 If you have gone under debt review before your order is fulfilled;
4.5.2 If there has been an error. Errors include system errors, the goods no longer being
available, incorrect price, quantity, or description of the goods. We will not be bound by
errors, and we will inform you of such errors as soon as we become aware of them.
4.5.3 If cancellation of an order is initiated by us, no cancellation fees will be payable.
We will refund you the Rand value that you have paid, only if you have already paid for
the cancelled order. We will not be liable for any loss or claim relating to a cancelled
order or refusal to process an order.
5.1 Delivery fee
We will charge a delivery fee for every order you place, which will be quoted and billed
at checkout. The delivery options presented to you in checkout are dependent on your
cart contents and delivery address.
5.2 Additional delivery charges
Additional delivery charges (which will vary, depending on your delivery address) may
apply to outlying areas, as well as the delivery of furniture. Delivery fees may change at
any time without notice to you. The delivery fee and any additional charges applicable
to your order will be communicated to you and must be paid when you place an order.
5.3 Delivery
We will arrange for delivery to the delivery address that you provided to us in checkout.
We are not responsible for any loss or unauthorised use of the goods once we have
delivered the goods to the delivery address you have provided to us.
Our couriers deliver between 09h00 and 17h00 on weekdays (Monday to Friday,
excluding public holidays) and we only deliver within South Africa. Our ability to
deliver is also always subject to certain factors, including the availability of the goods
and the supply of accurate delivery address details.
5.4 Delivery period
We will always do what is reasonably possible (but cannot guarantee that we will be
able) to ensure that delivery happens within the approximate timelines indicated at
5.5 Stock availability
We cannot guarantee the availability of stock but will use reasonable efforts to ensure
that stock is available. We will notify you when goods are no longer available after you
have placed an order. We will refund you the Rand value for the goods you have
5.6 Accepting your delivery.
If you are unable to accept the goods yourself, please ensure that you or your authorised
representative are available at the delivery address. If anyone else accepts delivery of
the goods at the delivery address, they are presumed to be authorised to accept the
goods on your behalf. On delivery we will require that you or your authorised
representative sign for the goods. If no one is at the delivery address to accept delivery,
we will contact you to arrange an alternative time. You will be charged additional
delivery charges if we cannot deliver the goods to you due to access problems or if you
are not available when we deliver the goods. If we are unable to deliver the goods to you
after three attempts, or should we deem it appropriate under the circumstances, we
reserve the right to cancel your order, deduct charges we have incurred for failed
deliveries or additional storage, and refund the balance due to you.
6.1 If you are unhappy with your purchase for any reason (other than if it is defective)
and wish to return it, you may do so within 30 (thirty) days of the date that it is
delivered to you.The goods must be unused, in its original condition and packaging and
you must have the invoice, the delivery note or returns form, original certificate,
instructions and unused accessories. –Goods must be in original packaging
bought, and with all relevant tags and labels on it.If you received the goods as a
gift, the delivery note or returns form is still required.
6.2 Incorrect items delivered
Should we accidentally deliver the wrong goods to you, or if the goods are not as
described on our website or the goods are missing any parts:
Please do not remove any of the stickers or labels, or remove the goods from its original
Notify us immediately and we will collect the goods from you at no charge and issue you
with a refund (using the same method of payment you originally used for the purchase).
6.3 We will refund you in full, minus delivery charges (if applicable), if you meet all the
requirements above. If you have received the goods as a gift or if you do not have the
original delivery note, invoice or returns form, a refund is not available to you and we
will in our sole and absolute discretion decide whether to allow you to exchange the item
for goods of the same value (you will not receive the balance in any form if you
exchange the goods for other goods of a lower value) or for a gift card at current price,
minus any current promotional discount.
6.4Once we are in receipt of the alleged incorrect/defective Product/(s), we will then
asess the Products and determine if they are in fact incorrect and/or defective;
6.5. If we determine in our assessment that the Products are incorrect defective, we will
confirm you’re your return has been accepted, due to them being defective/incorrect,
and we will give you the option to either get issued with a refund for the full amount
that you paid for the product/(s) being returned, using the same method of payment
originally used to pay for the Product/(s), or that we send you the correct Product; and
66. If we discover in our assessment that the Product/(s) are not defective or not affected
by quality issues or incorrect, we will refuse to refund you or accept return of the
You may only cancel your order before it has been paid. You can find your order by
simply typing in the email or cell number you used when you placed the order, and your
order number, into the form on the site. We can only process refunds once we have
confirmed that the goods have been returned to our distribution centre. If you want to
cancel the order after payment was made, or return the goods after delivery or
collection, it will be subject to our returns policy.
8.1 We take reasonable steps to secure your payment information and we use a payment
system that is sufficiently secure, with reference to accepted technological standards at
the time of the transaction and the type of the transaction concerned. Transacting with
us electronically (including transacting on our website using your credit card details) is
safe and secure.
8.2 If you are paying by credit card, we will place a holding reserve of funds for the total
cost of your online order. Final payment will only be processed on the finalisation of
your order and prior to delivery. When you submit your order, you warrant that you
are authorised to use the card and that there are sufficient funds to pay for the order.
You consent to our use of the services of reputable and secure third party payment
service providers in order to process credit card transactions and acknowledge that
doing so necessitates the disclosure of your credit card information when you make a
8.4 In the event that you return goods, it will take up to 10 working days after return of
goods to process a refund and for it to reflect on your account.
We are entitled to amend these shopping terms and conditions, at our sole discretion,
from time to time, without notice to you.
Privacy Statement
We value your privacy
We at LitFit Wear believe that your personal information is your most valuable asset
and that it should be protected.
Litfit is committed to protecting your privacy and ensuring that your personal
information is
collected and used properly, lawfully and transparently. This Privacy Statement
outlines our
practices when it comes to personal information
What personal information do we collect?
Generally, we collect the following personal information:
• your name, surname, identity/passport number, contact information and
residential/postal address;
• any other form of personal information that we may reasonably require to offer
any of our products or services to you;
• details of the resources that you access to visit our website (for example, URL
addresses, traffic data etc.);
• information about the type of device you have used to visit our website, your
device settings, and the cause of any system errors. Your device manufacturer or
operating system provider will have further details on what information your
device makes available;
• “cookies” that track your preferences during your visits to our websites which
enables us to simplify navigation, by using Google Analytics (which is a webanalysis tool from Google Inc). This allows us to ensure that the content of our
websites remain up to date and comprehensive. We also make use of first-party
and third-party cookies, as well as web beacons and similar technologies to
deliver measurement services and targeted advertising to our website visitors.
Cookies may include Google Analytics cookies, a Google Ads cookie, and a
Facebook Event Tracking cookie. Cookies help us to provide you with a better
online experience, by enabling us to monitor which pages you find useful or not.
A cookie does not give us access to your computer or any of your personal
information, other than that which you choose to share with us. You may at any
time decline cookies in your web browser settings, but this may prevent you from
using the full functionality of our websites. For more information on the use of
Google Analytics, please
How do we collect your personal information?
We will collect personal information directly from you and, depending on the type of
products/services used by you, it may be collected when you:
• sign up
• create an online profile on our e-commerce platform;
• visit our website, app or our social media platforms;
• shop with us as a customer; give us your details for an item request; engage with
us online, telephonically, on social media, on our apps, by SMS, email or via
• sign up for our newsletters;
• enter any of our competitions;
• are a supplier or prospective supplier;.
We will always ensure that you are aware (through the relevant terms and conditions
and this Privacy Statement) that we will be obtaining information from any source
other than yourself.
Do you have to share your personal information with us?
For us to provide you with our products/services we may have to collect and process
your personal information. This means that the processing of your personal information
be required and should you not wish for us to do so you will not be able to continue with
purchasing our products/services.
How do we use (process) your information?
This will depend on the type of products/services that you are using but your personal
information may be used for the following purposes:
• to invite you to exclusive events;
• to improve our customer service levels;
• to collect payment from you;
• to contact you to market our value added products and other offerings which
you may be interested in, provided that you have agreed to receive such offers;
• to protect our legal rights and carry out any legal and contractual obligations;
• to provide you with tailor-made offerings, we will use your information for data
analysis. This is when we use your information to identify your buying patterns,
interests and other characteristics to determine what type of services and
products we can offer you or how we can change our processes to give you a
better customer experience. We will also use your credit bureau data for this
• to test changes to various IT systems, applications and for the purposes of
• to manage our supplier relationships;
There will also be instances where we are required by law or have another justification
to process your information.
We have a legitimate interest to process your personal information for us to promote
our business, brands and products and services:
• to contact you with information about our products and services after we
presented you with an option to opt-in
• to deliver tailored advertising (including via social media);
• to personalise our marketing communications based on your attributes/profile;
• to administer and monitor our website and including to ensure that content is
presented in the most effective manner for you and for your device, and to allow
you to participate in interactive features when you choose to.
Do we share personal information?
We do not generally share your personal information with third parties but there are
instances where we are required by law to do so; where we need to do so in order to
provide you with our services and/or where you have consented to us sharing your
personal information with third parties. Where we share your information with service
provides we conclude agreements (where possible) to ensure that your personal
information is only used for the purpose for which we collected it from you. We
reserve the right to disclose your personally identifiable information to
governmental bodies, exchanges and other regulatory or self-regulatory
organisations if LitFit Wear is required to do so by law or if we believe that
such action is necessary.
In addition, we may disclose information if required to do so to any
regulatory authorities in connection with any investigation of fraud,
intellectual property infringements, or other activity that is illegal or may
expose LitFit Wear to legal liability.
We will share your personal information:
• to submit reports to any of our regulators, eg SARS
• to process your information for the express purpose of conducting analytics and
to develop insights;
• to provide information to our core service providers and third party platforms as
required for our business to function; for example, picking, packaging and
processing orders, fulfilling deliveries, customer support, fraud detection checks
and IT systems support;
• in addition to our own internal data analytics activities, with services such as
those offered by Google, Facebook, Instagram and other similar social media
platforms to better tailor our marketing communications and for targeted
• with our commercial partners with whom we collaborate to enhance existing
product offerings as well as to develop new products to ensure that you always
receive the best products and services that we and our commercial partners have
to offer.
How do we protect your personal information?
Protecting and securing your information is very important to us and we will take all
reasonable and practicable steps to ensure that your personal information is secure. We
stay up to date with industry best practice and the latest technologies.
How long do we keep your personal information?
We keep your personal information for as long as any contractual and legal
requirements, fraud detection and customer service periods require, as well as to
comply with regulatory requirements, and the resolution of disputes or fraud
prevention. You may request a record of your transaction for up to 90 (ninety) days
after which we will not be obligated to keep any records of your transactions.
Our website contains links to other websites. Please note that we are not responsible for
the privacy practices of third party websites or the manner in which they use cookies
and advise you to read the privacy statements of each website you visit which collects
personal information.
By using the Website, you warrant that you are 18 (eighteen) years of age or older and of
full legal capacity. If you are a minor (under the age of the 18 years), please ensure that
you have your parent’s/guardian’s permission to operate on our website. Your
parent/guardian must ensure that they consent on your behalf to the processing
activities set out in this
Amendments to this privacy statement
We may amend this Privacy Statement at any time, but we will always ensure that the
latest version is shown on our website

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